Privacy Policy

Effective Date: Jan 01, 2025

Company Name: Minaida

Website: https://minaida.com

Support Email: minaidahelp@gmail.com

1. Information We Collect

When you use the Minaida app, we may collect the following information:

• Personal Information: Name, email address, phone number, date of birth, and mobile money number.
• Location Data: Real-time GPS location, even when the app is running in the background.
• Payment Information: We store mobile money numbers for payment purposes. We do not store card details — card transactions are securely handled via Stripe.
• Usage Data: App activity, preferences, and interactions to improve user experience.

2. How We Use Your Information

We use your information to:

• Match riders and drivers based on location
• Facilitate ride bookings and payments
• Verify and manage user accounts
• Improve app performance and services
• Send important notifications (ride updates, receipts, etc.)
• Ensure safety, detect fraud, and comply with legal obligations

3. Information Sharing and Third Parties

We may share your information with:

• Stripe: For secure payment processing
• Firebase (Google): For authentication and data storage
• Google Maps: For navigation and location-based services
• Law enforcement or regulators when required by law

We do not sell your personal data to third parties.

4. Location Access

We access your device’s location in the background to:

• Continuously update the user's or driver's location
• Improve real-time ride matching and pickups

You can control location permissions in your device settings.

5. Account Deletion

You may request deletion of your Minaida account at any time by visiting:

https://minaida.com/account/minaida-account-deletion-request.html

After confirming via email, your account and associated data will be permanently deleted.

6. Data Security

We use industry-standard security measures to protect your information, including encryption, secure servers, and access controls.

7. Children’s Privacy

Minaida is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

8. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Withdraw consent for data collection (where applicable)
• Control app permissions (e.g., location)

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify users through the app or website.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: minaidahelp@gmail.com

Website: https://minaida.com